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tel.: +351 262 505 540
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paulo-coelho@paulo-coelho.com
tel.: +351 262 505 540
PRIVACY POLICY
CONSUMER DISPUTES
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TERMS AND CONDITIONS

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1. SITE OWNERSHIP, ACCEPTANCE OF THE TERMS OF USE
These Terms and Conditions of Use (the "Terms of Use") apply to the PAULO COELHO LDA Site, located in PAULO-COELHO.COM (the "Site"). The Site is owned by Paulo Coelho LDA ("Paulo Coelho") and its licensors. WHEN USING THE SITE, THE USER ACCEPTS THESE TERMS OF USE. IF YOU DO NOT ACCEPT THEM, THE USER MUST NOT USE THE SITE.
Paulo Coelho reserves the right, by applying its own discretion, to change, modify, add or remove portions of the Terms of Use without notice. It is your responsibility to regularly check for changes to these Terms of Use. Continued use of the Site after the implementation of changes means that you accept and agree to the changes. Provided that you ensure compliance with these Terms of Use, Paulo Coelho grants you personal, non-exclusive, non-transferable and limited privilege to access and use the Site.
The user can contact us through our unique email address geral@paulo-coelho.com, to clarify any doubts about the Terms of Use.



2. CONTENT
All text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, sounds, music, illustrations and computer code (collectively "Content"), including, but not limited to, design, structure, selection, coordination, expression, "aspect and form of use" and disposition of the referred Content on the Site, is owned, controlled or licensed by or to Paulo Coelho and is protected by commercial regulations, copyright, patents and other

trademark legislation, as well as several others intellectual property rights and unfair competition laws.
Except where expressly stated in these Terms of Use, it is not permitted to copy, reproduce, republish, upload, publish, publicly present, encode, translate, transmit or otherwise distribute (including "projection") any part of the Site or Content for any other computer, server, website or any other support for publication or distribution or for any commercial purposes, without the express written authorization of Paulo Coelho.

The user may use information about Paulo Coelho products and services (such as data sheets, knowledge base articles and similar materials) intentionally made available by Paulo Coelho for transfer from the Site, provided that (1) it does not remove any subject notice text to property rights in all copies of said documents, (2) use this information for personal, non-commercial purposes only and do not copy or publish this information on any computer connected to a network, or transmit it on any medium, (3) do not change any information and (4) do not assume any additional representations or warranties in connection with said documents.


3. USE OF THE SITE BY THE USER
The user may not use any advanced link, "page-scrape", robots, "spiders" or any other automatic device, program, methodology or algorithm or any similar or equivalent manual process to access, acquire, copy or monitor any part of the Site or of your Content, or reproduce or in any way circumvent the navigation or presentation structure of the Service or any Content, to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the Site. Paulo Coelho reserves the right to prohibit these activities.

The user may not attempt to obtain unauthorized access to any part or functionality of the Site, to any other systems or networks connected to the Site or to any Paulo Coelho server, to the services offered on or through the Site, through "hacking", exploitation password or other illegitimate means.

The user may not probe, analyze or test the vulnerability of the Site or any network connected to the Site, nor breach security or authentication measures on the Site or any network connected to the Site. You may not reverse search, locate or attempt to locate the source of any information about other users or visitors to the Site, or other Paulo Coelho customers, including any Paulo Coelho account that does not belong to you, or explore the Site or any services or information made available or offered on or through the Site, through any method the purpose of which is to disclose information, including, but not limited to, personal identification or personal information, except for your own information, as provided for on the Site.

The user agrees not to take any action that imposes an unreasonable or disproportionately high load on the infrastructure of the Site or the systems or networks of Paulo Coelho or any systems or networks connected to the Site or Paulo Coelho.
The user agrees not to use any device, software or routine to interfere or attempt to interfere with the correct functioning of the Site or any transaction made on the Site or with the use of the Site by other users.

The user may not falsify headers or manipulate identifiers in order to hide the origin of any message or transmission that he sends to Paulo Coelho on or through the Site, or any service offered on or through the Site. The user cannot pretend to be someone else or represent another person, nor usurp the identity of another person or entity.
The user may not use the Site or any Content for any purpose that is illegal or prohibited by these Terms of Use, or to request the performance of any illegal activity or other activities that infringe the rights of Paulo Coelho or third parties.


4. ACQUISITIONS, OTHER TERMS AND CONDITIONS
Additional terms and conditions may apply to purchases of goods or services and to specific parts or features of the Site, including contests, promotions or other similar features, the terms of which are included in these Terms of Use by this reference. The user agrees to comply with the other terms and conditions referred to, declaring, if applicable, to have the minimum legal age to use or participate in the services or features.

If there is a conflict between these Terms of Use and the terms posted to or applicable to a specific part of the Site or for any services offered on or through the Site, the second terms control your use of that part of the Site or the specific service.
Paulo Coelho's obligations, if any, with respect to the respective products and services, are governed solely by the contracts under which they are provided and nothing on this Site should be used to change such contracts.

Paulo Coelho may make changes to any products or services offered on the Site or to the prices applicable to said products or services, at any time, without prior notice. The materials on the Site relating to products and services may be out of date and Paulo Coelho does not undertake to update the materials on the Site relating to said products and services.
These policies can be changed from time to time and take effect immediately after the changes are posted on the Site.


5. ACCOUNTS, PASSWORDS AND SECURITY
Certain features or services offered on or through the Site may require the creation of an account. The user is entirely responsible for preserving the confidentiality of the information he has on his account, including the password, and for all activities that occur on the account as a result of failing to ensure the security and confidentiality of this information. The user undertakes to immediately inform Paulo Coelho of any unauthorized use of the respective account or password, as well as any other breach of security. The user can be held responsible for losses that Paulo Coelho or any other user or visitor to the Site may incur due to the use of his password or account by another person, as a result of not having ensured the security and confidentiality of the information your account.

The user may not use the password or account of another person under any circumstances, without the express permission and consent of the owner of the password or account. Paulo Coelho cannot be, and will not be, responsible for any loss or damage resulting from the user's failure to comply with these obligations.


6. PRIVACY
Paulo Coelho's Privacy Policy applies to the use of this Site and the respective terms are incorporated in these Terms of Use by this reference. In addition, when using the Site, the user acknowledges and accepts that Internet transmissions are never completely private or secure. The user understands that any message or information sent to the Site can be read or intercepted by others, even if there is a special notice indicating that a certain transmission (for example, credit card information) is encrypted.


7. LINKS TO OTHER WEBSITES AND THE PAULO COELHO WEBSITE
This Site may contain links to independent third-party sites ("Associated Sites"). These Associated Sites are provided solely for the convenience of visitors. These Associated Sites are not under the control of Paulo Coelho and Paulo Coelho does not subscribe, nor is it responsible for the content of the Associated Sites, including information or materials contained therein. The user's interaction with these Associated Sites depends on their individual judgment.


8. DISCLAIMERS
PAULO COELHO DOES NOT WARRANT THAT THE SITE OR ANY SERVICES, FEATURES OR CONTENT OF THE SITE WILL BE FREE FROM ERRORS OR INTERRUPTIONS, THAT ANY DEFECTS WILL BE CORRECTED OR THAT USE OF THE SITE WILL PRODUCE SPECIFIC RESULTS. THE SITE AND ITS CONTENT ARE AVAILABLE "AS IS" AND "AS AVAILABLE". ALL INFORMATION PROVIDED ON THE SITE IS SUBJECT TO CHANGE WITHOUT NOTICE. PAULO COELHO CANNOT GUARANTEE THAT ANY FILES OR OTHER DATA TRANSFERRED FROM THE SITE WILL BE FREE OF VIRUSES, CONTAMINATION OR DESTRUCTIVE FEATURES. PAULO COELHO EXCLUDES ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF ACCURACY, NON-INFRINGEMENT, COMMERCIALITY AND FITNESS FOR A PARTICULAR PURPOSE. PAULO COELHO DECLINES ALL AND ANY RESPONSIBILITY FOR THE ACTIONS, OMISSIONS AND CONDUCT OF THIRD PARTIES ASSOCIATED WITH OR RELATED TO THE USE OF THE PAULO COELHO SITE AND / OR SERVICES BY THE USER. THE USER ASSUMES TOTAL RESPONSIBILITY FOR THE USE OF THE SITE AND ANY ASSOCIATED SITES. THE USER'S ONLY RESOURCE WITH PAULO COELHO IN CASE OF DISSATISFACTION WITH THE SITE OR ANY CONTENT IS INTERRUPTION IN THE USE OF THE SITE OR THE SUCH CONTENT. THIS LIMITATION OF COMPENSATION IS PART OF THE AGREEMENT BETWEEN THE PARTIES.

The above exclusion applies to any damages, liabilities or losses caused by performance failures, errors, omissions, interruptions, eliminations, defects, delays in operation or transmission, computer viruses, failures in the communication line, theft, destruction or non-access authorized, alteration or use, whether for breach of contract, unlawful act, negligence or any other cause of action.

Paulo Coelho reserves the right to carry out any of the following procedures, at any time, without prior notice: (1) modify, suspend or cancel the operation or access to the Site or any part of it, for any reason; (2) modify or alter the Site or any part of it and any applicable policies or terms; and (3) interrupt the operation of the Site or any part of it, as necessary, to carry out maintenance operations, whether or not they are routine, error correction or other changes.


9. LIMITATION OF LIABILITY
Except in cases prohibited by law, under no circumstances will Paulo Coelho be liable to the user for any indirect, consequential, exemplary, incidental or punitive damages, including loss of profits, even if Paulo Coelho has been warned of the possibility of existence of said damages.

If, notwithstanding the other provisions of these Terms of Use, Paulo Coelho is liable to the user for any damages or losses resulting from or related to the use of the Site or the Content by the user, Paulo Coelho's liability shall not under no circumstances does it exceed the highest of (1) the total of subscriptions or related fees related to any service or functionality on or on the Site, the payment of which has been made within six months prior to the date of the initial court action against Paulo Coelho or (2) 100.00 EUROS. Some jurisdictions do not allow limitations of liability, so the above limitation may not apply to you.


10. COMPENSATION
The user agrees to indemnify and exempt Paulo Coelho, the respective responsible parties, directors, shareholders, predecessors, successor beneficiaries, employees, agents, subsidiaries and affiliates from any legal action, loss, obligation, lawsuits or expenses (including lawyers' fees) filed against Paulo Coelho by third parties as a result of the user's use of the Site.


11. VIOLATION OF THESE TERMS OF USE
Paulo Coelho may disclose any information it has about you (including your identity), if it determines that disclosure is necessary for any investigation or complaint related to your use of the Site or to identify, contact or bring a lawsuit to someone that may be causing damage or interfering with (intentionally or unintentionally) the rights or property of Paulo Coelho, the rights or property of visitors or users of the Site, including Paulo Coelho's customers. Paulo Coelho reserves the right, at any time, to disclose any information it deems necessary to comply with applicable legislation, regulations, legal processes or government requests. Paulo Coelho may also disclose user data when it determines that applicable law requires or permits disclosure, including the exchange of information with other companies and organizations for the purpose of protecting against fraud.

The user acknowledges and accepts that Paulo Coelho may register any transmission or communication between the user and Paulo Coelho through the Site or any service offered on or through the Site and may disclose this data, if required by law or if the Paulo Coelho determines that registration or disclosure is reasonably necessary to, (1) comply with a legal process, (2) apply these Terms of Use, (3) respond to allegations that the data violates the rights of third parties, or (4) protect the rights, property or individual safety of Paulo Coelho, its employees, users or visitors to the Site and the general public.

The user accepts that Paulo Coelho may, without prior notice and at its sole discretion, block the user's access to the Site and / or block future access to the Site, if he determines that the user has violated these Terms of Use or other agreements or guidelines that may be associated with your use of the Site. The user also accepts that any violation of the Terms of Use by the user will constitute an unfair and illegal commercial practice, and will cause irreparable damage to Paulo Coelho, whose monetary reimbursement would be inadequate, and authorize Paulo Coelho to obtain remedial or comparable measures. it deems necessary or appropriate in the said circumstances. These measures are in addition to any other measures that Paulo Coelho may apply under the law or in equity.

The user accepts that Paulo Coelho may, without prior notice and in its sole discretion, block your access to the Site, for reasons that include (among others) (1) requests for law enforcement or requests from other government agencies, (2) a user request (account deletion on their own initiative), (3) discontinuity or substantial modification of the Site or any service offered on or through the Site, or (4) unexpected technical problems.
If Paulo Coelho takes any legal action against the user, as a result of the violation of these Terms of Use, Paulo Coelho will have the right to recover, and the user agrees to make the respective payment, all lawyers' fees and costs of the action considered reasonable terms, in addition to other compensation granted to Paulo Coelho. The user accepts that Paulo Coelho will not be responsible to the user or third parties for blocking access to the Site by the user as a result of any violation of these Terms of Use.


12. APPLICABLE LAW, DISPUTE RESOLUTION
The user accepts that all matters related to accessing or using the Site, including all disputes, will be regulated by Portuguese law, regardless of the conflict of law provisions. The user accepts the personal jurisdiction and jurisdiction of the courts of Portugal and waives any objections to said jurisdiction or forum. The preceding clause on the forum does not apply if the user is a consumer based in the United States. If you are a consumer based in the United States, you can file a lawsuit in the courts of your country of residence. Any lawsuit under these Terms of Use must be filed within one (1) year after the cause of action has arisen, otherwise the said lawsuit or cause of action will be dismissed. Lawsuits filed under the independent terms and conditions related to the purchase of goods and services are not subject to this limitation. It is not possible to claim or receive compensation for damages, except for minor expenses, but the winning party will be entitled to recover the costs and attorneys' fees. In the event of a dispute or dispute between Paulo Coelho and the user arising from or related to the use of the Site by the user, the parties shall attempt to resolve the dispute promptly and in good faith. If it is not possible to resolve the dispute within a reasonable period of time (not exceeding thirty (30) days), each party may submit the dispute or dispute to mediation. If it is not possible to resolve the dispute through mediation, the parties are free to exercise any right or remedy available under applicable law.


13. NULL WHEN PROHIBITED
Paulo Coelho administers and manages the Site www.paulo-coelho.com from its location in Alcobaça, Leiria, Portugal. Although the Site is available globally, not all of the features, products or services addressed, referred to, provided or offered through or on the Site are available to all people, or in all geographic locations or are suitable for use outside Portugal. Paulo Coelho reserves the right to limit, applying its own criteria, the provisioning and quantity of any functionality, product or service to any person or geographic area. Any offer relating to any functionality, product or service made through the Site is not valid in places where it is prohibited. If the user chooses to access the Site outside Portugal, he will do so on his own initiative and will be solely responsible for compliance with applicable local legislation.


14. OTHER PROVISIONS
The user may not use, export or re-export any Content, as well as any copy or adaptation of it, or any product or service offered on the Site, in a manner that constitutes a violation of the applicable legislation or regulations, including, among others, regulations and export laws of Portugal.

If any provision of these Terms of Use is considered null or not applicable by any competent court, that provision will be eliminated or limited to the minimum necessary and replaced by a valid provision that best embodies the intention of these Terms of Use, so that the Terms of Use remain fully in force. These Terms of Use constitute the entire agreement between the user and Paulo Coelho in relation to the use of the Site by the user and any other agreements or understandings, oral or written, between the user and Paulo Coelho in relation to said use are hereby replaced and canceled. With the exception of the provisions of a purchase agreement entered into between the user and Paulo Coelho, Paulo Coelho will not accept any counter proposals relating to these Terms of Use and these proposals are hereby categorically rejected. The fact that Paulo Coelho does not insist on or require strict application of these Terms of Use will not be interpreted as a waiver by Paulo Coelho of any provision or right to apply these Terms and Conditions, such as the behavior between Paulo Coelho and user or third parties will not be considered as intending to modify any clause of these Terms of Use. These Terms and Conditions must not be interpreted in such a way as to confer rights or refunds to third parties.

Paulo Coelho provides access to Paulo Coelho's international data and, as such, may contain references or cross-references to Paulo Coelho products, programs and services that are not advertised in the user's country. Such reference does not imply that Paulo Coelho, in the user's country, intends to advertise such products, programs or services.


15. COMMENTS AND INFORMATION
Any comments provided on this Site will be considered non-confidential. Paulo Coelho may use this information without restriction.

The information contained on this Site is subject to change without notice. 

Updated by Paulo Coelho's team on January 21, 2021.